Return and Exchange Policy
A few notes we would like to highlight to you if you wanted to proceed with the exchange case.
1. Return shipping cost is borne by customers.
2. Resend shipping cost is also borne by customers.
3. Exchange is possible, only when products condition is still re-sellable upon inspection at our side. (remain unopened)
iheartcontact reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
Returns are accepted for the following conditions within 30 days from your dated receipt:
Reasons we will not accept a return:
1. You have had the lenses in your possession for more than 30 days from the date on your receipt.
2. You have opened the lens bottles or boxes.
3. You have torn a lens while trying them on. Lenses are delicate and must be handled carefully.
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
If your parcel being returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount