FAQ2018-12-15T14:28:06+00:00

Faq

Circle lenses are eye contacts that make the eyes look larger giving a bubbly more doll-like effect. It also changes the color of the actual eye to whatever color and design you choose.

Both regular lenses and circle lens are approximately the same size with the only difference being that regular lenses only cover the iris with a light tint , whereas circle lens cover the iris as well as the outer rim of the lens. Coming in more variety of colors and styles making the iris look bigger.

They are just like regular lenses, so, yes they are safe to use. But must be very well taken care of and you can get instruction on how to properly take care of them on our care section.

I do not have a buzz code how do I proceed to checkout?

The expiration date will be provided on the box or vial when you receive it.

You have to replace them once a year, but it is highly recommended that you get them replaced every 3-6 months. It also may vary on how well they are taken care of and should be replaced immediately if damaged, torn, or worn out. You may refer to the Wear & CARE section and CARE GUIDE on how to take care of your lenses.

Please refer to WEAR & CARE section and CARE GUIDE on how to care for contact lenses.

Yes, most pair comes with a case. Some do not. May click on the box “Send me a contact case in a separate package” if the product does NOT provide a case with the products.

You can wear them for up to 8 hours.

Absolutely not, it is very dangerous.

You can simply #iheartcontacts on instagram or send in your pictures to us via email at support@iheartcontacts.com You may also refer to the SPONSORSHIP page.

Prescription lenses are now available. Refer to Prescription page to see what we have available. We are continually updating our prescription lenses to include a wider selection. You can view all our prescription lenses here. We recommend you get a prescription from your eye doctor so you will know the exact power of lens to choose before ordering.

If your preferred prescription is not showing in the list, this means that your prescription is sold out for the time being.

If your prescription is only available for one list and not the other, this means that we only have 1 available piece left in your prescription instead of 2 pieces.

Each order will be processed within 1 – 3 business days exclude weekend and public holiday.

I have duplicate order. One is paid and the other is unpaid (or status shows as ‘new’). How to cancel the unpaid order?

Please do not worry, if it is an unpaid order. We will NOT process any unpaid order. Rest assured, you will NOT be charged for that as well. But once you make payment and there is modification needed on your order, you are required to email support@iheartcontacts.com as soon as possible.

The price given on the website is for one pair (for circle lenses only).

Kindly choose 0.00 (plano) from the product option there.

We do not have an exact date when the new stock will arrive. However, the estimate time within a month .The website will be update once the particular lens has restocked.

Because that particular lens only available with one bottle in our stock. That means it is not available for a pair.

Yes. You may refer to our Soft Toric Lenses page.

If you are having astigmatism but you wanted to get our normal lenses, please consult with your optometrists before placing your order.

All our lenses comes with (-) prescription which is for Nearsightedness. We do not have any lenses for Farsightedness (+) prescription for now.

Please consult with your optometry to get the correct prescription/base curve and diameter of your both eyes.

No, You can only choose a diameter from what is stated on the website.

No, it is unsafe to do so.

Please contact support@iheartcontacts.com immediately. Or you can refer to our RETURN & EXCHANGE POLICY for more information.

We’ve been selling authentic circle lens since the beginning of our business and customer safety is always our priority. We made sure all products are imported directly from Korea and monitor the product and customer review accordingly.

Product Information

The lenses are made from polymacon/ polyhema and water. The percentage of water content is usually 38% or 42%. Yes, circle lenses are generally safe and are approved by Korean FDA. But precaution is always needed. Please read our WEAR & CARE and CARE GUIDE for more information.

Depends on your eye color and the color you wanted for your eyes to naturally appear. You can refer to Natural Circle Lenses for more info we recommend you to choose the same color lens with your original eye color for a better result.

The Phantasee Glow UV Blue doesn’t glow as what it has been described in the descriptions section. Why?

The lenses only glows under the ultra violet called (UV LIGHT). It will remain as the other regular lenses when it has been exposed under the sunlight or even natural light.

Is there any difference between 14.0 mm and 14.2 mm diameter lenses?

The main different would be the size and the effect it brings out. For example Geo Angel Series comes in 14.2mm and Geo Super Size Angel Series which comes in 14.5mm. Please consult with your optometry to get the correct diameter/base curve of your both eyes before placing any order.

Please make sure to key in the correct serial number referring to the sticker as the website will not capture any incorrect serial number. If you still having a difficulty even though by providing a correct serial number, please kindly contact us at support@iheartcontacts.com

Barbie brand is actually the same lenses with G&G brand. All the lenses from G&G brand will come in a different label which is MESSISH, DUEBA, BARBIE and G&G itself .It depends on the manufacturer which label to use in a different batch. All the design will be exactly the same even though it comes with a different label.

Barbie brand is actually the same lenses with G&G brand. All the lenses from G&G brand will come in a different label which is MESSISH, DUEBA, BARBIE and G&G itself .It depends on the manufacturer which label to use in a different batch. All the design will be exactly the same even though it comes with a different label.

The circle lenses comes in a different water content between 30%-50% water content. Some people able to used the lenses which have a low water content without having a trouble of dryness. In general, the higher the water content allows more oxygen to pass through the eyes for a better comfort wearing.

I have just received my lenses, but I noticed that the color is not the same as what I have been purchase before. What makes the lens color become darker or lighter than before?

Silicone hydrogel contact lenses are advanced soft lenses that allow more oxygen to pass through the lens to the cornea than regular soft (“hydrogel”) contacts. They are healthier than regular soft lenses because they allow up to 6 times more oxygen to pass through them and increased oxygen transmission results in better overall eye health.

You may refer to our RETURN & EXCHANGE POLICY for more information. You may also contact support@iheartcontacts.com

Definitely NO. We always make sure all of the products will not contain any harm substance before we proceed to sells them. All brands are from Korea and Japan all it is a well known brand.

You can use all types of multipurpose solution to soaked your lenses. However, we advise you to refer the quality of the solution before choosing them.

Payment

Yes we accept paypal as payment method.

Several reasons your transaction can not go through.

-Bank Denied- Bank refuse to complete the payment. (The Most Common Reason)** Kindly call with your card issuer / bank for authorization this particular transaction

– Invalid card details including card holder name, card no., expiry date & security code.

– Card declined due to insufficient fund, invalid card type (Amex & Discover).

– Loading Error – Slow internet connection during transaction, the transaction

process has time out.

– User click “Cancel Payment / back to iheartcontacts.com”

Please allow us at least 2 business days and please be note that we are not operating on weekend. All the emails on weekend will be replied on the next Monday.

The currency provided is strictly for reference purpose only. The figure/value might be change depends on the global currency converter. We will not be responsible for any misleading value when you proceed for payment in Pay dollar as they will re-calculate the amount back according to the current money changer. If you want to get more accurate currency, Please refer to USD.

There are two possibilities: You have an invalid email address where we could not respond to you. Please allow us at least 2 to 3 business days to revert back to you if you post us long comments or feedback.

If your payment is declined, then you will need to place your order with us again because the order has been frozen automatically. No payment will be taken for unsuccessful orders. To help ensure your order is not declined in the future, we suggest checking the following:

  • Ensure your card details is entered correctly.
  • Your card issuer may have declined your payment, please check with your card issuer for further support.
  • Clear cache and delete cookies or change browser to purchase again.
  • Contact support@iheartcontacts.com for further assistant.

Others

There are two possibilities: You have an invalid email address where we could not respond to you. Please allow us at least 2 to 3 business days to revert back to you if you post us long comments or feedback.

Please allow us at least 2 business days and please be note that we are not operating on weekend. All the emails on weekend will be replied on the next Monday.

The currency provided is strictly for reference purpose only. The figure/value might be change depends on the global currency converter. We will not be responsible for any misleading value when you proceed for payment in Pay dollar as they will re-calculate the amount back according to the current money changer. If you want to get more accurate currency, Please refer to USD.

If your payment is declined, then you will need to place your order with us again because the order has been frozen automatically. No payment will be taken for unsuccessful orders. To help ensure your order is not declined in the future, we suggest checking the following:

  • Ensure your card details is entered correctly.
  • Your card issuer may have declined your payment, please check with your card issuer for further support.
  • Clear cache and delete cookies or change browser to purchase again.
  • Contact support@iheartcontacts.com for further assistant.

Shipping & Tracking

You can always log onto your iheartcontacts account and go to MY ACCOUNT and then go to VIEW PREVIOUS ORDERS. And you can check your ORDER STATUS right there. If you need further guidance on the order checking status, please go to TRACK & TRACE and follow the illustration provided inside.

Yes we do ship to US. Please note that you need to attach your prescription slip when ordering. Please refer to link: PRESCRIPTION VERIFICATION.

Yes we do on some products.

If you are American customer, you will frequently see this tracking status. For your information, this status means the products are on their way. This is because USPS does not update the status regularly on the status. The status will be changed once the products are delivered. Your patience is greatly appreciated under this context. For registered mail users, please be reminded that shipping days are between 14 to 25 business days.

There are few steps to track your order

1. Check your ORDER STATUS first

2. Make sure the status is SHIPPED

3. Only when products are shipped, then you will be provided with TRACKING NUMBER

4. Once you obtain your tracking number, you can go to DHL Express or Standard Post to locate your products (depends on the shipping option you have chosen)

should you need more information, you can always refer to TRACK & TRACE

Please keep in mind, some products ship faster depending on which one you have purchased. Please also be reminded that for Global Mail (standard shipping) users, the shipping days are between 14 to 25 business days, which means they are excluded of the Saturday and Sunday. Of course, please add another 3 days of processing on top of the shipping days in your calculation. In addition, you can always check tracking status for more precise updates.

My tracking number does not exist in DHL Express or other POST agency website, why?

There are two possibilities on this case

1. Please allow two days for the POST agency to update all the parcels especially for Global Mail, where the traffic sometimes are congested due to heavy flow. Please come back and do the checking after 2 days

2. Either typos or errors might have occurred at customer side or at our side. For your information, the tracking number is being keyed in manually and it is subjected to human errors, hence your understanding is greatly appreciated here. However, please allow two days before seeking clarification with us, it might always because of the first possibilities.

Please refer to SHIPPING MATTERS for more information.

Is the custom tax included in the price?

No, recipients are of the responsible party to pay for the custom tax if products are selected. For your information, not all the products will be levied by custom tax. Products levied by custom tax are randomly selected by the custom of respective country.

For Global mail, your tracking number will be updated within 2-5 business days.